Returns and Refunds

ARTICLE 8: WARRANTY - RETURNS - REFUNDS - WITHDRAWAL

 

TECKELSHOP Postal Address: 🇫🇷

151 Avenue de Verdun 83600 FREJUS (France)

 

Defective or non-conforming product:

If your product is defective, damaged upon delivery, or non-conforming, please contact us as soon as possible at support@teckelshop.fr, including a description of the issue and photographs if necessary.

In accordance with the legal guarantee of conformity, you have a period of 2 years from the delivery of the goods to take action.

If the lack of conformity or non-conformity is confirmed, TECKELSHOP will cover the return shipping costs for the relevant product and, depending on the case, provide a replacement, repair, or refund.

Right of withdrawal:

In accordance with the law, you have 14 days from the receipt of your order to exercise your right of withdrawal, subject to legal exceptions.

If the right of withdrawal is exercised, TECKELSHOP will refund the amounts paid under the conditions provided for by legal provisions and the General Terms and Conditions of Sale.

Direct return costs remain the responsibility of the customer, unless TECKELSHOP offers to collect the product itself.

Returned products must be complete, clean, and accompanied, as far as possible, by their original packaging, accessories, labels, manuals, and any documentation.

The customer may handle and inspect the product to the extent necessary to establish its nature, characteristics, and proper functioning. However, the customer may be held liable in the event of depreciation of the goods resulting from handling other than what is necessary for this verification.

Take care of your products:

In accordance with Article L221-23 of the Consumer Code, TeckelShop reserves the right to apply a deduction of up to 30% on the refund if the returned product shows depreciation linked to use not necessary for its simple evaluation (examples: dirt, animal hair, odor, visible wear, missing or damaged packaging).

Every return is inspected upon receipt. A notification is sent to the customer if a deduction is applied, accompanied by the justification.

Our Customer Support is at your disposal: support@teckelshop.fr