It is important to always measure your dachshund to ensure you make the right product choice.

You can read our blog post to learn how to do it perfectly.

Simply use a sewing tape measure to take all of your dachshund's measurements.

Find all our tips in our blog post.

All products intended for dogs are manufactured in Europe by recognized European brands and suppliers, while certain grooming and toy items come from Asia or North America.

We select each item with great care to guarantee quality, comfort, and durability, specifically adapted for dogs and dachshunds.

To help your dachshund get used to its new carrier gently, it is important not to rush the process.

Start by leaving the bag on the floor, in a familiar spot such as near its crate or bed, for 24 to 48 hours.

This allows your dog to:
- discover the bag at its own pace
- sniff out new scents
- start becoming naturally familiar with it

You can also place a small blanket or an object with its scent inside to reassure it.

Once comfortable, your dachshund will be much more confident for its first times using it.🐾

Although our suppliers are primarily located in Europe, processing your order, manufacturing the products, and delivery (free within Europe) require a lead time of 2 to 8 business days from our team. If the item is custom-made, the lead time is a maximum of 20 business days. 

We make every effort to ensure you receive your order as quickly as possible, without compromising the quality of our merchandise. 

If your order includes multiple items, they may be sent separately depending on available stock and shipping warehouses. Do not worry, your package will arrive shortly.

When your order is processed and shipped, you will receive an update notification by email. (don't forget to check your spam folder)

You can also log in directly to your account or, if you prefer, our support team can provide you with information quickly from Monday to Friday via email at support@teckelshop.fr

We deliver our products worldwide. There is no minimum order quantity required, and all our deliveries are free of charge within Europe, excluding French Overseas Territories (DROM), EFTA countries (Switzerland, Iceland, Norway, Liechtenstein), and the rest of the world.

Customs duties are the responsibility of the customer unless otherwise indicated at the time of payment.

A problem with the post office? Parcel lost, broken, destroyed? 

Teckelshop® handles disputes on your behalf. 

Our customers' satisfaction is our priority.

Do not hesitate to contact us by email at support@teckelshop.fr and our team will do their utmost to meet your expectations. 

Deliveries to French overseas territories (DROM) generally take longer (up to 2 months from the date of the order) in order to remain financially accessible. 

An additional delivery charge will be required for the following countries:

- Guadeloupe

- French Guiana

- Réunion

- Martinique

- Mayotte

- New Caledonia

- Saint Barthélemy

- Saint Pierre and Miquelon

- Saint Martin

- Wallis and Futuna

- French Polynesia 

The "HTTPS" in our shop's URLs is proof of the quality of our services. HTTPS is the version of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce sites. As e-merchants, we are aware that using SSL has become essential nowadays. It is the best way to protect your data and protect you against any hackers or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the web browser's URL bar. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.

Yes, of course! 

As a priority, we choose products that are suitable for Kaninchen, Miniature, or Standard Dachshunds.

Do not hesitate to contact us if you have a question about one of our collections to perfectly equip your pet. At Teckelshop, we love all dogs! 

Yes, that is possible, as long as your order is not "being processed".

Contact us via Live Chat or by email: support@teckelshop.fr

It is entirely possible to cancel your order if it has not yet been processed. If your package has been prepared and is in the process of being shipped, you will not be able to cancel the order. You will be refunded after it is returned.

Do not hesitate to contact us via Live Chat or by email at support@teckelshop.fr and our team will do their best to respond to you quickly.

You have 14 days from receipt to make a return or an exchange. Items must be new, unused, and in their original packaging.

Bespoke or personalized items cannot be returned or exchanged.

For your order return, here are the steps:

1) Return your order well-protected to the address below:
TECKELSHOP
151 Avenue de Verdun - 83600 FREJUS
FRANCE

2) Upon receipt of the package, we will notify you by email.

3) We will send your new item in the correct size or generate a credit note / refund for you.

😊Just a note: if the product is no longer perfectly new (odors, fur, stains, tears, marks, etc.), a small discount may be applied (up to -30%), full details in our T&Cs.

We remain, of course, at your disposal for any further information or questions.

Please note that the withdrawal form (available in our FAQ) is not mandatory.

Unless there is an apparent defect or issue, it is not possible to return, exchange, or request a refund for a custom-made product. Please consult our T&Cs.

If the user (customer) wishes to exercise their right of withdrawal, they may use the form below:

MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of:

TECKELSHOP
151 Avenue de Verdun
83600 FREJUS
France
Email: support@teckelshop.fr

I/We (*) hereby give notice of my/our (*) withdrawal from the contract for the sale of the goods (*)/provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.